In recent years, focusing on the goal of building a first-class business environment based on law, internationalization and facilitation, the city of Haikou has continued to improve the overall business environment, further stimulate the vitality of market entities, and promote high-quality economic and social development.
Like building the nest to attract the phoenix, and the fragrance of flowers will naturally draw butterflies. The optimized business environment is attracting more and more enterprises to settle down in Haikou and achieve win-win development. According to statistics, in the first half of this year, the city's new operating entities exceeded 580,000, accounting for about 89% of the province.
In recent years, Haikou has made great efforts to improve the level of government services to continuously optimize the experience of citizens and the sense of gain is continuously enhanced. The picture shows government staff handling business for citizens. Photo by Haikou Daily reporter Shi Zhonghua.
Continue to reform and innovate, continue to elevate efficiency.
"It's so convenient to get it filed right now on your doorstep."Chen Yiqi, deputy manager of the project department of Hainan Huhuwa Pharmaceutical Group Co., Ltd., recently came to the Jinyu Branch of Longhua District Government Service Center to submit the emergency plan filing for the company. Under the guidance of the staff, she soon got the approval documents. In addition to 106 sub-district-level service items such as employment registration and resident endowment insurance, 473 district-level service items such as housing lease registration and filing can also be handled here.
Improving the efficiency of government services is an important part of improving the business environment. In recent years, in the innovation to eliminate “proof document” service items, 103 types of high-frequency certificates have been exempted, among which 10 top-frequency items such as longevity subsidies and housing rental have been exempted from the submission of relevant license materials, counting more than 1.1 million cases in total.
At the same time, Haikou promotes "unified application service", uploading 240 service items covering 66 categories featuring “one-off procedure”, reaching an annual volume of 502,200. Haikou is the first city in the province to effectively implement new items such as "credit repair" and the intelligent self-service of "credit report inquiry"; the reform of "one-window integrated service" for the transfer registration of inventory real estate, and the "ten service items at once", etc.
From once a time-consuming experience to the efficient, simplified services to date, Haikou adheres to the goal of convenience for all and problem-solving mindset. Through concrete measures in multiple sectors, Haikou has vigorously improved the level of government services, citizen’s experience is continuously optimized and the sense of gain is continuously enhanced.
Strengthen Factor Support to Help Enterprises
Whether the business environment is good or not, enterprises and the public knows the most. "Now it is not only efficient, the staff even provide door-to-door services, which is very considerate." a representative from Haikou Yongzhuo Project Management Consulting Co., LTD., told reporters that with the help of the staff from Xiuying District Business Environment Bureau, the company's project started as scheduled.
After participating in the Xiuying District "Lou Xiaoer" (appartment manager) micro publicity activities, Liu Wenjie, a staff member of Hainan Churui Industrial Co., Ltd., praised: " 'Lou Xiaoer' lecturer introduced in detail the policies of introducing talents and the relevant tax, residence and education benefits, which is very timely and practical.”
To worry and to think on the enterprise’s perspective, is the mindset that leading Haikou’s government service. The reporter learned from the Haikou Business Environment Bureau that this year, the city continued to carry out research initiatives to service enterprises, by visiting over 1500 enterprises including major industry leaders, foreign investment companies and private businesses, and promoting preferential policies to solve the problems of enterprises. Up to now, 1,482 companies have been contacted and visited, and 287 complaints have been recorded, of which 258 have been well solved and 29 are still being handled.
In the process of serving enterprises, Haikou adopts the principle of "response to any request and stay away from disturbance". Enterprises can directly meet and talk with the heads of departments at all levels in the city through the Haiyiban mobile app upon appointments. The research activities of government departments should also make appointment with enterprises in advance through the overall monitoring system of enterprise-related activities, and go only after obtaining the consent from enterprises.
The improvement of the quality and efficiency of government services and the continuous optimization of the business environment are helping the city's business entities to continue to grow. As of June this year, the city's number of ongoing business entities have exceeded 2.82 million, accounting for about 71% of the province.